退款政策

# Return and Refund Policy **Last updated: October 28, 2026** At DEXMALLE, we want you to feel confident when purchasing your bathroom vanity. Please review our return and refund policy before placing an order. This policy is subject to any mandatory consumer rights that apply to your purchase. ## 1. Return Eligibility You may request a return within 30 days of delivery, provided that: - The item is unused, uninstalled, and in its original condition. - The item includes all original parts, accessories, and packaging. - The item has not been damaged after delivery or altered through installation or modification. - You provide your order number or other proof of purchase. Because bathroom vanities are large and heavy items, please inspect your delivery carefully before installation. All returns must be approved by DEXMALLE in writing before the item is shipped back. Please do not send a return to an address without receiving return instructions from us. ## 2. Items That Are Not Eligible for Change-of-Mind Returns Unless required by applicable law, change-of-mind returns are not accepted for: - Items that have been installed, used, modified, or assembled in a way that affects their resale condition. - Items damaged after delivery due to improper handling, installation, or use. - Custom-made or personalized products. - Items missing essential parts or original packaging, where the missing materials prevent safe return or resale. These exclusions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products. ## 3. Damaged, Defective, or Incorrect Items Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@dexmalle.com. Please include: - Your order number. - Clear photographs of the product and any visible damage. - Photographs of the outer packaging and shipping label, if available. - A brief description of the issue. Please retain the product and packaging while we review your claim. After reviewing the information, we will explain the available resolution, which may include a replacement, repair, refund, or another remedy as required by applicable law. DEXMALLE will cover reasonable return shipping costs for confirmed cases where the item was incorrectly supplied or arrived damaged or defective, subject to applicable law and the return arrangements we provide. ## 4. Return Shipping Costs For approved change-of-mind returns, the customer is responsible for the return shipping costs unless otherwise agreed in writing or required by applicable law. Bathroom vanities may require freight shipping because of their size and weight. Before authorizing a return, we will provide the applicable return instructions and any available shipping cost information. Original shipping charges, delivery surcharges, and other fees will be handled in accordance with the terms disclosed at purchase and applicable law. Please do not arrange freight return shipping before receiving written authorization from DEXMALLE. ## 5. How to Request a Return To request a return: 1. Email support@dexmalle.com with the subject line "Return Request – Order #[Your Order Number]". 2. Explain why you would like to return the item and include supporting photographs if relevant. 3. Wait for our written response and return instructions. 4. If your return is approved, package the item securely and follow the instructions provided. Returns sent without prior authorization may be delayed while we identify the order and determine the appropriate handling procedure. Nothing in this section limits rights that cannot legally be restricted. ## 6. Refund Processing Once an authorized return arrives, we will inspect the item and notify you of the outcome. If a refund is approved, it will generally be issued to the original payment method. The time required for the funds to appear in your account may depend on your payment provider or financial institution. We aim to process approved refunds within 10 business days after receiving and inspecting the returned item, unless a different period is required by applicable law. Any permitted deductions will be explained to you and will not exceed what is allowed by applicable law. ## 7. Order Cancellations If you need to cancel an order, contact us as soon as possible at support@dexmalle.com. Cancellation requests received before dispatch may be accepted, subject to order status and applicable law. Once an order has been dispatched, it may need to be handled under the return procedure. Nothing in this section limits any cancellation or withdrawal rights provided by applicable law. ## 8. Missing or Delayed Orders If your order has not arrived within the delivery timeframe provided at checkout or in your order confirmation, contact us at support@dexmalle.com. We will review the shipment status and work with the relevant shipping provider to determine the next steps. Your rights regarding delayed, lost, or undelivered orders remain subject to applicable law. ## 9. Contact Us For return, refund, or order-related questions, please contact: **Store:** DEXMALLE **Email:** support@dexmalle.com **Website:** https://www.dexmalle.com Please replace the contact details above if your actual customer service email or business information is different. ## 10. Applicable Law and Consumer Rights This policy is intended to be interpreted consistently with applicable consumer protection laws. Nothing in this policy excludes, restricts, or waives any mandatory consumer rights that apply to a customer's purchase. Any governing-law or dispute-resolution provision applicable to an order will be subject to mandatory consumer protection laws and the jurisdiction of any court or authority that must legally hear the matter.